Terms & Conditions

These Terms & Conditions (“Terms”) govern use of vidaltechdigital.com and, together with any written proposal, order, statement of work, invoice, or service agreement, the services provided by Vidal Tech LLC, doing business as Vidal Tech Digital (“Vidal Tech Digital,” “we,” “us,” or “our”).

1. Services

Vidal Tech Digital provides digital marketing and technology-related services that may include website design and development, CRM setup, marketing automation, local SEO, Google Business Profile optimization, reputation management, lead generation, digital advertising support, consulting, and related services.

The exact scope, deliverables, timeline, fees, and responsibilities for a client engagement will be described in a proposal, statement of work, invoice, or other written agreement.

2. Client responsibilities

Clients are responsible for providing accurate information, timely feedback, necessary access credentials and permissions, lawful content, and approvals needed to complete the agreed work. Delays in receiving required information or approvals may affect delivery schedules.

3. Fees, invoices, and payments

Fees are charged as stated in the applicable proposal, service agreement, subscription, invoice, or payment page. Unless otherwise stated in writing, invoices are due by the date shown on the invoice.

Payments may be processed through Stripe or another authorized payment processor. By submitting a payment method, you authorize the applicable charges described in the corresponding invoice, subscription, order, or agreement.

Recurring services may be billed automatically at the agreed interval when the client has authorized recurring billing. Clients may request changes to the payment method by contacting us.

4. Cancellations and recurring services

Unless a separate written agreement states otherwise, a client may request cancellation of a recurring service before the next billing date by contacting us in writing. Cancellation stops future recurring charges after any already-earned or contractually due amounts are paid.

Work already performed, committed third-party costs, setup fees, advertising spend, domain or software purchases, and other non-recoverable expenses remain payable where applicable.

5. Refund policy

Because our services are primarily customized professional and digital services, payments for work already performed are generally non-refundable. If a client prepays for work that has not yet begun, or if we are unable to provide a material portion of prepaid services, we will review the circumstances in good faith and may issue a full or partial refund where appropriate.

Third-party fees, advertising spend, software subscriptions, domain registrations, merchant fees, and other external costs paid or committed on the client's behalf are generally non-refundable unless the third-party provider refunds them.

Any project-specific refund or cancellation terms stated in a signed agreement, approved proposal, or invoice will take precedence over this general policy.

6. Taxes

Fees do not include taxes unless expressly stated. Clients are responsible for applicable taxes, duties, or governmental charges that we are required to collect or that apply to their purchase, excluding taxes based on our net income.

7. Third-party platforms and services

Our work may involve third-party platforms such as hosting providers, CRM systems, search engines, social networks, advertising platforms, payment processors, analytics providers, domain registrars, email providers, and other software services. Their availability, pricing, policies, APIs, features, and performance are outside our control.

Clients are responsible for complying with the terms and policies of third-party accounts they own or authorize us to access.

8. No guarantee of marketing results

Marketing, search visibility, advertising, lead generation, reviews, conversion rates, and business performance depend on many factors outside our control. We do not guarantee specific rankings, lead volumes, sales, revenue, or other business outcomes unless a written agreement expressly says otherwise.

9. Intellectual property

Ownership and licensing of custom work will be governed by the applicable project agreement. Unless otherwise agreed, pre-existing tools, templates, processes, know-how, software, and reusable components remain the property of their respective owners.

Clients represent that they have the rights necessary to use any text, images, trademarks, data, or other materials they provide to us.

10. Confidentiality

We will use reasonable care with confidential business information provided to us and will use it as reasonably necessary to perform services, operate our business, or comply with law. More specific confidentiality obligations may be included in a separate agreement.

11. Acceptable use

You may not use our website, systems, or services for unlawful, fraudulent, abusive, infringing, deceptive, or harmful activities, or in a way that interferes with security or operation of our services.

12. Disclaimer of warranties

Except as expressly stated in a written agreement, our website and services are provided on an “as is” and “as available” basis to the extent permitted by law. We disclaim implied warranties to the extent legally permitted.

13. Limitation of liability

To the maximum extent permitted by law, Vidal Tech Digital will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or services. Any additional limitations applicable to client services may be stated in the applicable service agreement.

14. Governing law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

15. Changes to these Terms

We may update these Terms periodically. The current version will be posted on this page with the updated effective date.

16. Contact

Questions about these Terms, billing, cancellation, or refund requests may be sent to info@vidaltechdigital.com.